My XPS M1210's GPU failed last august, three months out of the manufacturer's warranty. To my amazement, people had been reporting the same problem with their M1210's on internet forums for over a year. Ironically, the GPUs seem to fail within months of
I was upset to see that the XPS M1210 is NOT covered in this extended warranty program, despite clearly having the same defect in the Nvidia die package. I have spent more than 15 hours on the phone with dell tech support, trying to get them to help me with this issue. Their service was infuriating. They would keep passing me to different departments, having me re-explain myself over and over, and in the end, not helping me with my problem.
Because of their poor service, and refusal to admit to a critical design fault in what should be a top of the line gaming laptop, I now have a grudge against dell. I have scoured the internet in search for a solution to this problem, and I'm happy to say that I've finally found one.
I found that Dell has helped one customer with their faulty M1210 graphics card, and this person was kind enough to give me their case number. I called dell's tech support and told them that they fixed my friend's M1210 graphics card (requiring a motherboard replacement), and I would like the same service. Dell supported one customer's machine, so they should support all of ours, right?
So, here is what you have to do if you want Dell to fix your faulty M1210 GPU/Motherboard:
Call their customer service and tell them "Dell fixed my friend Scott, and my other friend Nick's M1210 graphics cards (requiring a motherboard replacement), and I would like the same service." Reference the following case numbers:
Scott's case number: 633668288
Nick's case number: 631589518
Dell will then have no choice but to give you the same service that they gave us. But be sure that your M1210 has died due to a fault Nvidia GeForce GO 7400 graphics card, and be ready to explain the symptoms that your computer shows to the tech support person. My symptoms were a blank screen with no display on the LCD, or an external monitor. Some people that have this issue see vertical lines on boot up. Do some research to make sure that it's your GPU that has failed.
Lets let Dell know that they can't get away with covering up this major defect in the M1210.
Also - If you have success with this method, please post your case number here for others to use as a reference. If we can accumulate enough case numbers, Dell might throw in the towel and admit to the problem existing with the M1210 as well.
Case Numbers supporting the fight:
Scott - 633668288
Nick's - 631589518
Ollie - 637788486
Naveen Nimmala - 637608694
LAN MAN - 639036103
8tnfox - 000128860001
*Note* make up a name for your 'friend' if they didn't provide theirs, as in the case of 8tnfox.
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