How is it that Godaddy.com can complete my transfer in less than 20 minutes yet it is taking Mochahost over 1 week to complete this same transfer?
Along with Mochahost's business practices being called into question their service is terrible as you can never get any customer service and there is never anyone in the office to answer the phone. To top this off I have had numerous days where my service has been completely out and non-functional. I would highly suggest that anyone stay away from this company. And if you are currently with them I would highly recommend you seriously consider transferring to another hosting service. If you would like a recommendation as to a great hosting service. I have found Godaddy.com to be nothing but perfect. My websites as well as email addresses have never gone down and their customer support and service is nothing but exemplary.
Please everyone stay away from Mochahost and their terrible business practices. They bring everyone else down and cause hundreds of thousands of dollars to be lost in business revenue each year. If you have also had problems with Mochahost please respond and we can then communicate.
Jason
Reply 1 : Do Not use MochaHost as a Web Hosting company
Thanks for sharing your experience Jasonillini. Hopefully you have saved people the frustration of having to deal with what you went through. I'm glad to here godaddy hosting is working well for you as I have not heard the best of reviews from them lately. I hope that your hosting experience continues to be nothing but perfect with them.
Reply 2 : Do Not use MochaHost as a Web Hosting company
Yes, I totally agree as I had the shock of my life to find an email from them stating that my account has been suspended. Prior to that their support department had verified that payment had gone through and that I owed them nothing, but billing then decided to suspend my account.
I'd advise anyone to stay well away from this company if you are in any way serious about building your online business. I would not have believed how the left hand does not know what the right hand is doing in MochaHost.
My emails are now totally been ignored by them.
Try them at your own risk! But be warned.
I'd advise anyone to stay well away from this company if you are in any way serious about building your online business. I would not have believed how the left hand does not know what the right hand is doing in MochaHost.
My emails are now totally been ignored by them.
Try them at your own risk! But be warned.
Reply 3 : Do Not use MochaHost as a Web Hosting company
This is exactly what happens when you try to be cheap.
Is it worth spending few thousands dollars on design and then look for cheapest web hosting on the planet to host it ?
Is it worth spending few thousands dollars on design and then look for cheapest web hosting on the planet to host it ?
Reply 4 : Do Not use MochaHost as a Web Hosting company
I wanted to find a web host that supports .net 3.5 as well as sql server 2008 and i found Mochahost... ... I uhmm... don't like them very much. Whenever something breaks, the reps live chat have no idea what i'm talking abt (that can be understood cus' maybe they outsource customer support) so i always have to create a ticket (which takes forever for me to get a response). I really wish that i could find a reliable asp host that goes as far as offering sql server 2008.
Reply 5 : Do Not use MochaHost as a Web Hosting company
- bad support (bad language, they hang up if don't know the answers to your questions)
- tried online chat instead of phone but they have:
- blocked my ip from accessing mochasupport.com, their main support site
- blocked my ip from accessing mochahost.com
no support means no more tickets, no more developing software for the site, no more control over own account with mochahost, including billing (couldn't pay bills anymore)
I decided to move to different provider, close my account with mochahost (after just 2 weeks) but they quickly locked my domain from being transfered away from them. I tried to move out after my ip was denied (see above) and after being repeatedly insulted by their customer support.
Oh, btw, to close an account with them you need to place 3 different tickets with account management, with tech support and with billing, 3 different tickets for the same purpose. If they haven't blocked you from using their ticketing system.
- I have also filed a claim with PayPal to recover loses (and it worked)
(you can do it too if unsatisfied with their service)
- filed a complaint with ICANN to recover my own domain that they are now abusively holding. THIS IS THE MOST SERIOUS OFFENSE AND CAN BE LEGALLY DISPUTED.
Since the above offense is a serious one I had my lawyer contact their lawyer and now will see what they're up to.
You been in similar situation with mochahost? need advice?
lemme know. been through all the process already, happy to help other unsatisfied customers.
- tried online chat instead of phone but they have:
- blocked my ip from accessing mochasupport.com, their main support site
- blocked my ip from accessing mochahost.com
no support means no more tickets, no more developing software for the site, no more control over own account with mochahost, including billing (couldn't pay bills anymore)
I decided to move to different provider, close my account with mochahost (after just 2 weeks) but they quickly locked my domain from being transfered away from them. I tried to move out after my ip was denied (see above) and after being repeatedly insulted by their customer support.
Oh, btw, to close an account with them you need to place 3 different tickets with account management, with tech support and with billing, 3 different tickets for the same purpose. If they haven't blocked you from using their ticketing system.
- I have also filed a claim with PayPal to recover loses (and it worked)
(you can do it too if unsatisfied with their service)
- filed a complaint with ICANN to recover my own domain that they are now abusively holding. THIS IS THE MOST SERIOUS OFFENSE AND CAN BE LEGALLY DISPUTED.
Since the above offense is a serious one I had my lawyer contact their lawyer and now will see what they're up to.
You been in similar situation with mochahost? need advice?
lemme know. been through all the process already, happy to help other unsatisfied customers.
Reply 6 : Do Not use MochaHost as a Web Hosting company
Hi
We were suspended by mochahost too, but only 5 months into a 2 year agreement.
No explantion given, no warning provided. We were able to get onto live help who said yes, it is suspended, but no, cannot help you. Opened a ticket and received the ticket response so we are just waiting now. Ticket feedback time is 1 hour for *most* tickets, and its already over an hour.
This issue has hit my clients image hard, as his clients are uploading their items onto his website. His reputation has been affected heavily as Japanese buyers do not go back to any poor service - ever. My own image has been shafted by this, and I really dont to receive angry phone calls asking whats wrong.
If you have any tips or help for us for what to expect from mochahost and what to do next, it would be greatly appreciated.
regards
Gregory
We were suspended by mochahost too, but only 5 months into a 2 year agreement.
No explantion given, no warning provided. We were able to get onto live help who said yes, it is suspended, but no, cannot help you. Opened a ticket and received the ticket response so we are just waiting now. Ticket feedback time is 1 hour for *most* tickets, and its already over an hour.
This issue has hit my clients image hard, as his clients are uploading their items onto his website. His reputation has been affected heavily as Japanese buyers do not go back to any poor service - ever. My own image has been shafted by this, and I really dont to receive angry phone calls asking whats wrong.
If you have any tips or help for us for what to expect from mochahost and what to do next, it would be greatly appreciated.
regards
Gregory
Reply 7 : Do Not use MochaHost as a Web Hosting company
Hello,
i have one problem with MochaHost...Yesterday i canceled my account with mochahost. They offer 30 day money back on their wehsite...How can i get my money back? I payd with PayPal.
Can u help me? Because their support sux :S
i have one problem with MochaHost...Yesterday i canceled my account with mochahost. They offer 30 day money back on their wehsite...How can i get my money back? I payd with PayPal.
Can u help me? Because their support sux :S
Reply 8 : Do Not use MochaHost as a Web Hosting company
I had a problem with Mochahost.
They blocked my dedicated server because "Somebody" replaced the content of one of the sites hosted in my server for Phishing.
It happened 6 days ago and I'm still waiting for an answer and my company is loosing money every day.
My lawyer has a partner in USA and, if I don't have an answer tomorrow I'll instruct him to start a legal process against them.
Is there anything I must know to be more effective?
Thanks
Florencio
They blocked my dedicated server because "Somebody" replaced the content of one of the sites hosted in my server for Phishing.
It happened 6 days ago and I'm still waiting for an answer and my company is loosing money every day.
My lawyer has a partner in USA and, if I don't have an answer tomorrow I'll instruct him to start a legal process against them.
Is there anything I must know to be more effective?
Thanks
Florencio
Reply 9 : Do Not use MochaHost as a Web Hosting company
No, they are completely unreasonable to deal with and lawsuits don't deter them. They're going to have to get hit hard by a judge in order to wake up and smell the unhappy customers.
Reply 10 : Do Not use MochaHost as a Web Hosting company
Oh god this company is beyond disgusting. How has it not already been shut down after 5 days of asking them why my site wasnt live, they locked me out of my site cpanel or ftp so I cannot get my data I am now up to the second day of trying to recover my site and databases
Reply 11 : Do Not use MochaHost as a Web Hosting company
As Mochahost is not a domain name registrar but a reseller of eNom Inc., you are sure to get you domain name back. If Mochahost prevent's you from transfering, eNom Inc. responsability is engaged. As an accredited ICANN registrar, eNom Inc. has to let you transfer you domain and they will do it.
I have wrote a detailed explanation of the steps you have to go through :
http://forums.cnet.com/7723-7574_102-514870.html?tag=threadListing;forum-threads
I have wrote a detailed explanation of the steps you have to go through :
http://forums.cnet.com/7723-7574_102-514870.html?tag=threadListing;forum-threads
Reply 12 : Do Not use MochaHost as a Web Hosting company
If you are a victim of Mochahost.com that Mochahost.com had LOCKED or SUSPENDED your account preventing you from getting access to your own data, improperly suspended your account causing your websites to not function properly, had not followed their contract agreement, had SCAMMED you such as in a BAIT-AND-SWITCH scheme or FALSE ADVERTISING, DELETED your account or data, caused you financial damages and/or made false claims, such as that you had abused their TOS, in order to FORCE you to PAY MORE money to upgrade your webhosting plan, please contact the following organizations. The Santa Clara County District Attorney's office, BBB (Better Business Bureau), California Department of Justice, Office of the Attorney General (AG), the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. Also contact the police for data theft in the case Mochahost.com has prevented you access from your own data. Please also email elawcase@gmail.com with as much information as possible to develop a class action lawsuit against Mochahost.com.
Mochahost.com
2880 Zanker Rd #203
San Jose, CA 95134
(888) 816-6242 Web Site: http://www.mochahost.com
support@mochanin.com
support@mochahost.com
billing@mochahost.com
abuse@mochahost.com
support@mochasupport.com
info@mochahost.com
Mochahost.com
2880 Zanker Rd #203
San Jose, CA 95134
(888) 816-6242 Web Site: http://www.mochahost.com
support@mochanin.com
support@mochahost.com
billing@mochahost.com
abuse@mochahost.com
support@mochasupport.com
info@mochahost.com
Reply 13 : Do Not use MochaHost as a Web Hosting company
Wow, I guess it goes to show that I should've researched more before I decided to just go with a cheap web hosting company. I sure wish now that I had seen this before I decided to sign up with MochaHost. The price seemed right, but I guess it's true that you do get what you pay for.
Apparently they haven't changed much in 3 years since your original problem with them. I signed up for a vps with a few extra IPs (4), and they gave me the third degree about why I needed extra IPs and referred to some ARIN regulations. I told them what they were for (a custom privacy app), and they said they would look into it and get back to me. Days pass, and I enquire what the status of the server is, and they just say it's in processing.
So I look up the arin regulations and it turns out they only care for ridiculously large IP pool requests like >1000 ips. So I wait several more days inquiring both via their chat and email support and their ticket system, but they keep telling me they can't help me or saying that it's processing and they will get back to me.
Well almost a week into waiting for this (arin said it should only take a few hours at the MOST, even if it were an unreasonably large number of ips which it wasn't by any stretch - most hosting companies just give you up to 8 or 10 ips, no questions asked because it's so few), I chatted with their support AGAIN to find out what was taking so long.
I had previously been told that they valued me as a customer and would finish processing my order ASAP. HOWEVER, as I'm talking to this latest support person to try and find out when I will be able to make use of my VPS, suddenly it gets shut down. Blam! Just like that. No warning, nothing, just out of the blue.
Thank goodness I didn't waste time configuring it or putting data or software onto the vps (not that I could anyway, my order hadn't been completed anyway). It seems that their policy with anyone who asks for customer support for a sales order is to shut them down - immediately, no questions asked.
I would say be VERY careful with MochaHost. If you have any mission critical app or data, I would definitely have to recommend STEER CLEAR!! It's not worth losing business to get a cheap server when the standard customer support response is to shut off your server.
Apparently they haven't changed much in 3 years since your original problem with them. I signed up for a vps with a few extra IPs (4), and they gave me the third degree about why I needed extra IPs and referred to some ARIN regulations. I told them what they were for (a custom privacy app), and they said they would look into it and get back to me. Days pass, and I enquire what the status of the server is, and they just say it's in processing.
So I look up the arin regulations and it turns out they only care for ridiculously large IP pool requests like >1000 ips. So I wait several more days inquiring both via their chat and email support and their ticket system, but they keep telling me they can't help me or saying that it's processing and they will get back to me.
Well almost a week into waiting for this (arin said it should only take a few hours at the MOST, even if it were an unreasonably large number of ips which it wasn't by any stretch - most hosting companies just give you up to 8 or 10 ips, no questions asked because it's so few), I chatted with their support AGAIN to find out what was taking so long.
I had previously been told that they valued me as a customer and would finish processing my order ASAP. HOWEVER, as I'm talking to this latest support person to try and find out when I will be able to make use of my VPS, suddenly it gets shut down. Blam! Just like that. No warning, nothing, just out of the blue.
Thank goodness I didn't waste time configuring it or putting data or software onto the vps (not that I could anyway, my order hadn't been completed anyway). It seems that their policy with anyone who asks for customer support for a sales order is to shut them down - immediately, no questions asked.
I would say be VERY careful with MochaHost. If you have any mission critical app or data, I would definitely have to recommend STEER CLEAR!! It's not worth losing business to get a cheap server when the standard customer support response is to shut off your server.
Reply 14 : Do Not use MochaHost as a Web Hosting company
I use for a Mocha Linux hosting plan since the begining of this year and i'm quite satisfied with the service... for it's price. As BineCorp wrote, I didn't expect to get more than what I payed for.
When my account started, there were several problems. I never tried to phone them, just used the ticket system, forecasting 24h between sending the question and reading the response. It has always been shorter than that. I had planed 5 days to get it all working an tested and it took just that. The work time I spent was very short. There was some misunderstanding with a first level support guy and I just explained him what the problem was and suggested him to report the problem to the next support level. What he did and that solved the problem. I know it means that, as a customer, I had to contribute providing a part of the service. I don't feel offended
I payed 51 USD for 18 month of mostly unlimited amount, domains,... hosting and includes JSP/Tomcat. Event paying full price, it's a 100 USD a year. I don't know how much you pay technicians in your respective companies but I know how much of a professional technician work time I can buy, here (in France) for that money... May be I don't have the same (cultural ?) definition of "service". But, according to my limited experience with Mochahost, I would say their service is good since all problems were solved.
I can hear that "one week is a lot of time". It depends on the response time you expect and how you plan your projects. I would not start working with a new service provider (ISP or any other) for a job that involves any critical aspect (time, load, reliability...).
I terms of reactivity, according to my experience, I would say support and servers (Mocha plan) are slow but effective. Control through the C-Panel is good and event better since they reactivated the "Advanced DNS Zone Editor". And, within these limits, the functionalities/cost ratio is high.
When my account started, there were several problems. I never tried to phone them, just used the ticket system, forecasting 24h between sending the question and reading the response. It has always been shorter than that. I had planed 5 days to get it all working an tested and it took just that. The work time I spent was very short. There was some misunderstanding with a first level support guy and I just explained him what the problem was and suggested him to report the problem to the next support level. What he did and that solved the problem. I know it means that, as a customer, I had to contribute providing a part of the service. I don't feel offended
I payed 51 USD for 18 month of mostly unlimited amount, domains,... hosting and includes JSP/Tomcat. Event paying full price, it's a 100 USD a year. I don't know how much you pay technicians in your respective companies but I know how much of a professional technician work time I can buy, here (in France) for that money... May be I don't have the same (cultural ?) definition of "service". But, according to my limited experience with Mochahost, I would say their service is good since all problems were solved.
I can hear that "one week is a lot of time". It depends on the response time you expect and how you plan your projects. I would not start working with a new service provider (ISP or any other) for a job that involves any critical aspect (time, load, reliability...).
I terms of reactivity, according to my experience, I would say support and servers (Mocha plan) are slow but effective. Control through the C-Panel is good and event better since they reactivated the "Advanced DNS Zone Editor". And, within these limits, the functionalities/cost ratio is high.
Reply 15 : Do Not use MochaHost as a Web Hosting company
If their server crash due to their operation, and they ask you to setup again your websites with new set of database, email, website, will you still say they are good?
This is what I faced now, they crashed my websites (5 websites) and all databases, and they ask me to "recreate" the database. They said it with no sense of regret.
Do read this ticket content if you still want to recommend any victims to use Mocha host service.
kean wey
Posted On: 07 Jan 2011 11:40 PM
how could u guys did it to my data?
My data insides the database is priceless!!! these are my customer's business data!!!
Restore the database server with your server backup image!
Don't tell me you guys don't have backup?
You guys are web hosting provider.
Mochahost - The online central.
How can Mocha lost customer data?
Layne S. @ Mochahost
Posted On: 08 Jan 2011 07:31 AM
Hello,
Unfortunately we do not keep backups of users databases. Please restore them from
your backup.
Thank you!
kean wey
Posted On: 08 Jan 2011 07:34 AM
I do not have data with me, all are hosted in Mochahost as you guys claimed that you
have highest standard of storage procedure and infrastructure. And you guys said that
in the event of server crash, you guys can restore with previous backup image.
Now show me, where is your backup image?
where is your backup image?
Silvester R. @
Mochahost
Posted On: 08 Jan 2011 04:39 PM
Hello,
unfortunately we do not support individual backup for any account data and databases.
kean wey
Posted On: 08 Jan 2011 11:23 PM
In conclusion, Mocha backup and storage service is SUCKS!
No, I amend my sentence, there is "NO" backup solution ever done by Mocha at all.
This is what I faced now, they crashed my websites (5 websites) and all databases, and they ask me to "recreate" the database. They said it with no sense of regret.
Do read this ticket content if you still want to recommend any victims to use Mocha host service.
kean wey
Posted On: 07 Jan 2011 11:40 PM
how could u guys did it to my data?
My data insides the database is priceless!!! these are my customer's business data!!!
Restore the database server with your server backup image!
Don't tell me you guys don't have backup?
You guys are web hosting provider.
Mochahost - The online central.
How can Mocha lost customer data?
Layne S. @ Mochahost
Posted On: 08 Jan 2011 07:31 AM
Hello,
Unfortunately we do not keep backups of users databases. Please restore them from
your backup.
Thank you!
kean wey
Posted On: 08 Jan 2011 07:34 AM
I do not have data with me, all are hosted in Mochahost as you guys claimed that you
have highest standard of storage procedure and infrastructure. And you guys said that
in the event of server crash, you guys can restore with previous backup image.
Now show me, where is your backup image?
where is your backup image?
Silvester R. @
Mochahost
Posted On: 08 Jan 2011 04:39 PM
Hello,
unfortunately we do not support individual backup for any account data and databases.
kean wey
Posted On: 08 Jan 2011 11:23 PM
In conclusion, Mocha backup and storage service is SUCKS!
No, I amend my sentence, there is "NO" backup solution ever done by Mocha at all.
Reply 16 : Do Not use MochaHost as a Web Hosting company
Hello,
i have one problem with MochaHost...Yesterday i canceled my account with mochahost. They offer 30 day money back on their wehsite...How can i get my money back? I payd with PayPal.
Can u help me? Because their support sux :S
Reply
i have one problem with MochaHost...Yesterday i canceled my account with mochahost. They offer 30 day money back on their wehsite...How can i get my money back? I payd with PayPal.
Can u help me? Because their support sux :S
Reply
Reply 17 : Do Not use MochaHost as a Web Hosting company
Tell them the lawsuit will be amended to add your claim and converted into a class action if that's the route they want to go.
Reply 18 : Do Not use MochaHost as a Web Hosting company
Fill H.@MochaHost
Posted On: 06 Jan 2011 03:29 AM
Hello,
We are sending your request for further investigation and processing. We will update
this ticket as soon as we have more feedback or solution for you.
Thank you for your patience and business,
have a great day
kean wey
Posted On: 06 Jan 2011 03:34 AM
I had lost 1 client due to this disaster, and I not afford to have more client to
terminate service with us. We not afford to pay for our customer's lost due to their
websites down.
I want my servers to recover now.
Don't ask me to wait as I had been waiting for 24 hours since this ticket is openned
yesterday.
Max K. @ MochaHost
Posted On: 06 Jan 2011 07:34 AM
Hello,
We are sending your request for further investigation and processing. We will update
this ticket as soon as we have more feedback or solution for you.
Thank you for your patience and business,
have a great day!
kean wey
Posted On: 06 Jan 2011 07:38 AM
hey,
Fill H.@MochaHost Posted On: 06 Jan 2011 03:29 AM ------------------------------------
--------------------------------------------
Hello, We are sending your request for further investigation and processing. We will
update this ticket as soon as we have more feedback or solution for you. Thank you
for your patience and business, have a great day!
the reply is EXACTLY the same with what i receive 5 hours ago
are you guys kidding me?
are you guys actually working on the problem???
How come after so long you guys still give me such excuse?
I want my websites to back to live now!
I don't want any other excuses
Tod B. @ MochaHost
Posted On: 07 Jan 2011 05:00 AM
Hello
We deeply apologize for any inconveniences we might have caused you.
The problem you are experiencing is connected to an already known issue with the
Plesk Control Panel. This is currently one of the primary issues with which MochaHosts
Management Team is currently dealing and we would want to assure you that we are
putting every effort into resolving this situation as soon as possible.
Unfortunately, we have bad news for you. Due to the issue with the Plesk Control
Panel, your hosting data has been corrupted can not be restored to its original
condition. The issue with the construction of the software is a matter that is currently
being discussed with Parallels and we are expecting feedback on the subject from it,
however you will most probably have to rely on any backups you might have.
Because of the issue you are experiecing we would want to advise you once again to
switch to WebSite Panel, that proved to be a more stable and reliable alternative for a
control panel than Plesk.
We would also want to assure you that our customers and their experience with us is
the most important concern for MochaHost and because of that we greatly appreciate
the feedback with which you have provided us. This will greatly help us in improving
our Quality of Service and provide you with better experience in the future, should
you decide to continue doing business with us.
As a token of our appreciation we would also want to offer you a 30 days extension to
your hosting plan with us due to the difficulties we have caused you. Please notify us
if this will be a suitable solution for you.
Once again, we would want to express our deepest apologies.
Please notify us if you have further questions you might have.
We are looking forward to doing business with you in the future.
MochaHost Page 4 of 6
http://www.mochasupport.com/kayako/index.php?_m=tickets&_a=viewticket&ticketid=848... 1/8/2011
Have a nice day!
Tod B.
Customer Services Management Team
Mochahost
The Online Central
kean wey
Posted On: 07 Jan 2011 06:01 AM
"however you will most probably have to rely on any backups you might have"
I 100% rely on Mochaserver as my backup solution as you guys claimed that you
have highest standard of storage solution.
My customer work directly on the internet for data storage, website authoring.
I need my database backup file and provide me a download link for my database
backup for all my domains.
I want full refund of my money back immediately.
And till now I still cannot login into my Plesk panel?
What is the point for extend the hosting period for 30 days if I cannot login to my
plesk panel?
30 days as a compensation is nothing for me. I need my websites back to original
state. This is your fault and you cannot simply push away your responsibility and ask
me to find my OWN BACKUP.
This is the least thing I hope to retrieve right now.
I will give you 5 hours maximum to do this.
If not this ticket content and the chat message (in this attachment) will be disclosed
to all webhosting company (your competitors, ie. goDaddy, hostDepartment, winHost,
etc), web journalists, media, facebook, and I will host another website to disclose this
event to the whole world till I get my justice back.
In a nutshell, if you guys don't bring back my data, I will email the ticket message and
chat history to all hosting provider and let all of those giant company judge this case
for me!
Posted On: 06 Jan 2011 03:29 AM
Hello,
We are sending your request for further investigation and processing. We will update
this ticket as soon as we have more feedback or solution for you.
Thank you for your patience and business,
have a great day
kean wey
Posted On: 06 Jan 2011 03:34 AM
I had lost 1 client due to this disaster, and I not afford to have more client to
terminate service with us. We not afford to pay for our customer's lost due to their
websites down.
I want my servers to recover now.
Don't ask me to wait as I had been waiting for 24 hours since this ticket is openned
yesterday.
Max K. @ MochaHost
Posted On: 06 Jan 2011 07:34 AM
Hello,
We are sending your request for further investigation and processing. We will update
this ticket as soon as we have more feedback or solution for you.
Thank you for your patience and business,
have a great day!
kean wey
Posted On: 06 Jan 2011 07:38 AM
hey,
Fill H.@MochaHost Posted On: 06 Jan 2011 03:29 AM ------------------------------------
--------------------------------------------
Hello, We are sending your request for further investigation and processing. We will
update this ticket as soon as we have more feedback or solution for you. Thank you
for your patience and business, have a great day!
the reply is EXACTLY the same with what i receive 5 hours ago
are you guys kidding me?
are you guys actually working on the problem???
How come after so long you guys still give me such excuse?
I want my websites to back to live now!
I don't want any other excuses
Tod B. @ MochaHost
Posted On: 07 Jan 2011 05:00 AM
Hello
We deeply apologize for any inconveniences we might have caused you.
The problem you are experiencing is connected to an already known issue with the
Plesk Control Panel. This is currently one of the primary issues with which MochaHosts
Management Team is currently dealing and we would want to assure you that we are
putting every effort into resolving this situation as soon as possible.
Unfortunately, we have bad news for you. Due to the issue with the Plesk Control
Panel, your hosting data has been corrupted can not be restored to its original
condition. The issue with the construction of the software is a matter that is currently
being discussed with Parallels and we are expecting feedback on the subject from it,
however you will most probably have to rely on any backups you might have.
Because of the issue you are experiecing we would want to advise you once again to
switch to WebSite Panel, that proved to be a more stable and reliable alternative for a
control panel than Plesk.
We would also want to assure you that our customers and their experience with us is
the most important concern for MochaHost and because of that we greatly appreciate
the feedback with which you have provided us. This will greatly help us in improving
our Quality of Service and provide you with better experience in the future, should
you decide to continue doing business with us.
As a token of our appreciation we would also want to offer you a 30 days extension to
your hosting plan with us due to the difficulties we have caused you. Please notify us
if this will be a suitable solution for you.
Once again, we would want to express our deepest apologies.
Please notify us if you have further questions you might have.
We are looking forward to doing business with you in the future.
MochaHost Page 4 of 6
http://www.mochasupport.com/kayako/index.php?_m=tickets&_a=viewticket&ticketid=848... 1/8/2011
Have a nice day!
Tod B.
Customer Services Management Team
Mochahost
The Online Central
kean wey
Posted On: 07 Jan 2011 06:01 AM
"however you will most probably have to rely on any backups you might have"
I 100% rely on Mochaserver as my backup solution as you guys claimed that you
have highest standard of storage solution.
My customer work directly on the internet for data storage, website authoring.
I need my database backup file and provide me a download link for my database
backup for all my domains.
I want full refund of my money back immediately.
And till now I still cannot login into my Plesk panel?
What is the point for extend the hosting period for 30 days if I cannot login to my
plesk panel?
30 days as a compensation is nothing for me. I need my websites back to original
state. This is your fault and you cannot simply push away your responsibility and ask
me to find my OWN BACKUP.
This is the least thing I hope to retrieve right now.
I will give you 5 hours maximum to do this.
If not this ticket content and the chat message (in this attachment) will be disclosed
to all webhosting company (your competitors, ie. goDaddy, hostDepartment, winHost,
etc), web journalists, media, facebook, and I will host another website to disclose this
event to the whole world till I get my justice back.
In a nutshell, if you guys don't bring back my data, I will email the ticket message and
chat history to all hosting provider and let all of those giant company judge this case
for me!
Reply 19 : Do Not use MochaHost as a Web Hosting company
Yeah they are full of it. They just send that standard response continuously to waste time. All of you should make formal complaints to the BBB.
Reply 20 : Do Not use MochaHost as a Web Hosting company
It's a pity to be in such a bad situation, loosing data and clients. As I wrote before, I pay for a Linux Mocha hosting plan which costs about 80$/year. What ever any company would claim to offer for this price, i would not rely on their services for any critical application. What is such a plan good for ? I use it for non-critical web services and for temporary hosting for the project's I develop for my clients. "Temporary" until they (or I) move the application to their hosting solution or until we get a reliable hosting plan and provider that suits their specific needs. If they needs are common, it costs about 95$/year to get a "good" hosting service : 40 ms web page average response time (peak < 80ms), responsive data-base server, reliable backups (independent from hosting servers, redundant?), limited disk storage, "unlimited" bandwidth (reasonable use), 4 databases, 1 domain/unlimitted sub-domains?
At this price, you still don't have any warranty but competition between hosting providers : no max down-time, no penalties, no data loss insurance, etc. High level hosting service exist but at a price where a 100$/year is not even a tip.
There is a gap between hosting plan promises and the reality. Not every plan suits to any need. It's not just a question of Tbytes of storage, thousands of data bases, Gbits/s of bandwidth. For some needs, there are free web hosting solutions which are technically better (faster, less down time) than mochahost and other paying hosting plans. I suppose some other companies achieved a better service/cost ratio than Mochahost in the application scope I am. But I don't think there is much to gain. Marginal cost of unwarranted storage and bandwidth is mostly unsignificant. We pay for service and quality. As soon as they rely on a human workforce, it's easy to imagine what we can have for less than 100$/year. We can be disappointed. We should not be surprised?
At this price, you still don't have any warranty but competition between hosting providers : no max down-time, no penalties, no data loss insurance, etc. High level hosting service exist but at a price where a 100$/year is not even a tip.
There is a gap between hosting plan promises and the reality. Not every plan suits to any need. It's not just a question of Tbytes of storage, thousands of data bases, Gbits/s of bandwidth. For some needs, there are free web hosting solutions which are technically better (faster, less down time) than mochahost and other paying hosting plans. I suppose some other companies achieved a better service/cost ratio than Mochahost in the application scope I am. But I don't think there is much to gain. Marginal cost of unwarranted storage and bandwidth is mostly unsignificant. We pay for service and quality. As soon as they rely on a human workforce, it's easy to imagine what we can have for less than 100$/year. We can be disappointed. We should not be surprised?
Reply 21 : Do Not use MochaHost as a Web Hosting company
I am a MochaHost Customer and have lost all my website data last year Dec, the Customer Support is rude and are a bunch of Monkeys. A car Mechanic would do a better job at Tech Support than these guys.
I have started a blog against them to save some people from falling prey to their lucrative plans check it out at http://whynotmochahost.wordpress.com | follow me on twitter at http://www.twitter.com/whynotmochahost and just search me on FaceBook.
Help me spread the word so we can save some people from the Pain & Suffering that MochaHost causes.
You will just be wasting your time with them as they just dont CARE once you have paid the MONEY. So Save yourself.
I have started a blog against them to save some people from falling prey to their lucrative plans check it out at http://whynotmochahost.wordpress.com | follow me on twitter at http://www.twitter.com/whynotmochahost and just search me on FaceBook.
Help me spread the word so we can save some people from the Pain & Suffering that MochaHost causes.
You will just be wasting your time with them as they just dont CARE once you have paid the MONEY. So Save yourself.
Reply 22 : Do Not use MochaHost as a Web Hosting company
dont leave their side, be after them to issue you a refund.
email support, send faxes to their number on their website.
They are a bunch of MoneyTechs who dont know what they are doing.
my website : http://whynotmochahost.wordpress.com
my twitter : http://twitter.com/whynotmochahost
my facebook : http://www.facebook.com/profile.php?id=100001944285043
Help Spread the word and save some people from MochaHosts MoneyTechs
email support, send faxes to their number on their website.
They are a bunch of MoneyTechs who dont know what they are doing.
my website : http://whynotmochahost.wordpress.com
my twitter : http://twitter.com/whynotmochahost
my facebook : http://www.facebook.com/profile.php?id=100001944285043
Help Spread the word and save some people from MochaHosts MoneyTechs
Reply 23 : Do Not use MochaHost as a Web Hosting company
I am a Chinese national and recently had very bad experience with Mochahost.
I regret I had not read your experience earlier.
I entered into business with Mochahost in October of 2010. I designed a website with java technology and first I bought one-year agreement of the private tomcat business plan with 32M heap size. Activation of my domain took me 4 days. Then each time when I had problem I opened a ticket and got answer always one day later. I thought it was possibly because time interval between China and USA.
Less than one month later my website was stopped and I observed out of memory error and asked for upgrading to 64 heap size memory.
But the day before yesterday my website is unaccessible, but most surprizingly is that my cpanel,FTP,email all are blocked. I asked them why and 12 hours later they gave me the following answer:
----------------
Dear Client,
Your hosting account has been investigated by our administrators due to
excessive load/high resource utilization which includes high CPU utilization and memory consumption.
We have determined that based on the excessive resource utilization your
account is not a good fit for our shared hosting environment.
If you are unable to fix this problem we can offer you 2 alternative solutions:
1)Obtaining a private virtual server (VPS) account which comes with free migration (for our LINUX SERVERS) and free setup and starts around $18/month (Linux VPS) and around $30/month (Windows VPS). For more information please review http://www.mochahost.com/vps.php or
2)Obtaining a dedicated server which comes with free migration and free setup the server pricing for which you can obtain at http://www.mochahost.com/linux_dedicated_cloud.php
Please respond within 24 hours. If we do not hear back from you within 24
hours your account might be suspended to avoid further server performance degradation.
--------------------
I answered as below:
Thanks for your reply. So you mean that your staff stopped my account
without notifying me and let me doubt somebody had stolen my account
password and stopped my website running?
I do not think my website utilize too much resource. I have tracked my
website and found that everyday there are only several people visiting it,
which means little resource utilization. What is more, I have just last week
made most of my webpages static (transferring to HTML page). That means now
the website will utilize much less memory than before. But I am surprised
that just at this time you stop running my website.
At moment I have no upgrading plan. My host plan is private tomcat 64MB. I
think you can just stop running it when it utilize more than 64MB memory.
But you should not stop my entire account including the cpanel, FTP, email
system.
=========
now eight hours passed by they still did not answer me.
I do not know what I can do to get my money back. Now I really want to change to another jsp webhosting provider.
Any one has good recommendation concerning good jsp webhosting provider?
I regret I had not read your experience earlier.
I entered into business with Mochahost in October of 2010. I designed a website with java technology and first I bought one-year agreement of the private tomcat business plan with 32M heap size. Activation of my domain took me 4 days. Then each time when I had problem I opened a ticket and got answer always one day later. I thought it was possibly because time interval between China and USA.
Less than one month later my website was stopped and I observed out of memory error and asked for upgrading to 64 heap size memory.
But the day before yesterday my website is unaccessible, but most surprizingly is that my cpanel,FTP,email all are blocked. I asked them why and 12 hours later they gave me the following answer:
----------------
Dear Client,
Your hosting account has been investigated by our administrators due to
excessive load/high resource utilization which includes high CPU utilization and memory consumption.
We have determined that based on the excessive resource utilization your
account is not a good fit for our shared hosting environment.
If you are unable to fix this problem we can offer you 2 alternative solutions:
1)Obtaining a private virtual server (VPS) account which comes with free migration (for our LINUX SERVERS) and free setup and starts around $18/month (Linux VPS) and around $30/month (Windows VPS). For more information please review http://www.mochahost.com/vps.php or
2)Obtaining a dedicated server which comes with free migration and free setup the server pricing for which you can obtain at http://www.mochahost.com/linux_dedicated_cloud.php
Please respond within 24 hours. If we do not hear back from you within 24
hours your account might be suspended to avoid further server performance degradation.
--------------------
I answered as below:
Thanks for your reply. So you mean that your staff stopped my account
without notifying me and let me doubt somebody had stolen my account
password and stopped my website running?
I do not think my website utilize too much resource. I have tracked my
website and found that everyday there are only several people visiting it,
which means little resource utilization. What is more, I have just last week
made most of my webpages static (transferring to HTML page). That means now
the website will utilize much less memory than before. But I am surprised
that just at this time you stop running my website.
At moment I have no upgrading plan. My host plan is private tomcat 64MB. I
think you can just stop running it when it utilize more than 64MB memory.
But you should not stop my entire account including the cpanel, FTP, email
system.
=========
now eight hours passed by they still did not answer me.
I do not know what I can do to get my money back. Now I really want to change to another jsp webhosting provider.
Any one has good recommendation concerning good jsp webhosting provider?
Reply 24 : Do Not use MochaHost as a Web Hosting company
"Your hosting account has been investigated by our administrators due to
excessive load/high resource utilization which includes high CPU utilization and memory consumption."
I've seen this for years with JAVA systems. While you may not think it was too much, your web site may have been hit with some denial of service attack or your code had a bug.
It's doubtful they will debug your code or test for issues with it.
Here's my suggestion. Have your coding friends look over your code and system for issues. I know that some Japanese or Chinese culture may not like criticism of such code but computers don't understand this.
Bob
excessive load/high resource utilization which includes high CPU utilization and memory consumption."
I've seen this for years with JAVA systems. While you may not think it was too much, your web site may have been hit with some denial of service attack or your code had a bug.
It's doubtful they will debug your code or test for issues with it.
Here's my suggestion. Have your coding friends look over your code and system for issues. I know that some Japanese or Chinese culture may not like criticism of such code but computers don't understand this.
Bob
Reply 25 : Do Not use MochaHost as a Web Hosting company
I am from Australia but I have just lodged a complaint with the FTC Bureau, more than happy to jump on a plane a testify in court against these people who have pro invoiced us as well as taken us offline with no explanation and when we mention public liability have locked us out of ftp and cpanel so we cant get our property out
Reply 26 : Do Not use MochaHost as a Web Hosting company
If you are a victim of Mochahost.com that Mochahost.com had LOCKED or SUSPENDED your account preventing you from getting access to your own data, improperly suspended your account causing your websites to not function properly, had not followed their contract agreement, had SCAMMED you such as in a BAIT-AND-SWITCH scheme or FALSE ADVERTISING, DELETED your account or data, caused you financial damages and/or made false claims, such as that you had abused their TOS, in order to FORCE you to PAY MORE money to upgrade your webhosting plan, please contact the following organizations. The Santa Clara County District Attorney's office, BBB (Better Business Bureau), California Department of Justice, Office of the Attorney General (AG), the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. Also contact the police for data theft in the case Mochahost.com has prevented you access from your own data. Please also email elawcase@gmail.com with as much information as possible to develop a class action lawsuit against Mochahost.com.
Mochahost.com
2880 Zanker Rd #203
San Jose, CA 95134
(888) 816-6242 Web Site: http://www.mochahost.com
support@mochanin.com
support@mochahost.com
billing@mochahost.com
abuse@mochahost.com
support@mochasupport.com
info@mochahost.com
Mochahost.com
2880 Zanker Rd #203
San Jose, CA 95134
(888) 816-6242 Web Site: http://www.mochahost.com
support@mochanin.com
support@mochahost.com
billing@mochahost.com
abuse@mochahost.com
support@mochasupport.com
info@mochahost.com
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